Customer Service

ORDERING: Orders may be placed online 24-hours a day, by calling toll free xxx number between 9am - 6pm PST Monday through Friday or by sending an email to sales@curatedbyalexisp.com. Please do not include your credit card information in any email. A Curated By Alexis P representative will contact you during our regular business hours for processing.

When an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. This means that once an order is placed, we cannot alter or change it.

If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects or missing items must be noted on the receipt with the carrier. If the receipt from the carrier is signed and issues are not notated, Curated By Alexis P is not responsible for any defects or damages found after delivery is completed.

DELIVERY TO THE LOWER 48 US STATES:

All orders over $75 enjoy FREE SHIPPING with delivery to an address within the 48 contiguous states. Shipping on orders under $75 is $7 USD. Depending on size and contents, parcels ship via UPS, USPS, FedEx or DHL.

DELIVERY TO ALASKA AND HAWAII:

Parcels shipping to Alaska and Hawaii are charged on a flat rate depending on weight.

Orders weighing between 0.1 lbs - 10.0 lbs are $15 USD

Orders weighing between 10.1 lbs - 20.0 lbs are $20 USD

Orders weighing between 20.1 lbs - 40.0 lbs are $40 USD

Please note, furniture and items weighing over 40 lbs cannot be shipped to ALASKA and HAWAII without requesting a quotation in advance of ordering.